SHIPPING AND RETURNS POLICY

SHIPPING

Free delivery to UK addresses.  Standard orders are dispatched once payment is authorized and verification obtained. Infinite Colours aim to process all orders within 5 days of receipt and items are dispatched via Royal Mail 1st class post. This should usually take 3-5 days, but may take a little longer at holiday times.

Any problems with your delivery please contact Infinite Colours on hello@infinitecolours.co.uk or 07939 301594.

It is possible to deliver overseas, but you will have to pay an additional charge depending on your destination for a tracked and signed for postage. Please note that where import duties, taxes and other costs apply, the customer is responsible for all fees imposed during or after shipping.

Infinite Colours will not be held responsible if the customer provides an incorrect shipping address or an address not recognized as valid.

 

RETURNS

When you buy goods from a UK business, in law you have a number of rights as a consumer. These include the right to claim a refund or replacement, where the goods are faulty or misdescribed.

Infinite Colours want you to be completely happy with your online purchase. However, if your not totally satisfied with your purchase, please contact Infinite Colours as soon as possible (within 14 days) on hello@infinitecolours.co.uk or 07939 301594 and I will do whatever I can to resolve any problems.

Returns must be unused, in the same state you received them and in the original packaging. Please note that you are responsible for all return shipping charges if there is a problem with the item, but these charges will be refunded if the item has arrived to you damaged.

 

 

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